Support - Can you change the name on my will call tickets?
For "WILL CALL" events we are REQUIRED to leave the tickets in the name of the verified veteran in our system. There is NO way around this. We are audited each year to make certain that we adhere to the rules and regulations to pass those audits.
Most venue box office locations will allow a family member to pick up tickets for our veteran provided that:
- You know the name of the veteran the tickets were held under
- You MUST have the same last name
- You MUST show picture ID to prove you have the same last name
**We can not guarantee that the box office will allow it but this has typically (99%) how their policies work for "WILL CALL" events.**
DO NOT contact the teams/organizations/venues directly. DO NOT contact the teams/organizations/venues sales offices. DO NOT contact the teams/organizations/venues will-call windows or anyone else associated with the teams/organizations/venues. Doing so is in direct violation of your Terms of Agreement and your account will be suspended indefinitely.