Support - Seating FAQ

We typically do not know the location of the donated seats. Most cases we do not have seat locations available to us at the time that we are provided the event information and listing the event in our system.

Print at home tickets

Most of the time print at home tickets are issued to us by the donor no sooner than 24 to 48 hours prior to the event date. We then have to turn around and assign them to you. That is the first time that we have seen what seats the donor has made available.

Do not write in asking where your seats are located.

**If you require special seating request it when you get to the venue.**

 

Seating for WILL CALL events

Once the event is closed we submit a names list to the venue, usually the day prior to the event. You must then go to the venue no earlier than 1 hour prior to the event start time to pick up your tickets. For most WILL CALL events we do not have any control or say in where your seats are located. The venue will assign your seats the day of the event based on what seats they have available at that time. So we are not able to give you any information regarding your seat location because we DO NOT have that information available to us.

Do not write in asking where your seats are located.

**If you require special seating request it when you get to the venue.**

 

Hard copy tickets

If they are sent to us prior to us being able to list the event in the system then we will provide that information if possible to the event page. Again the donor may not send the actual hard tickets to us before providing us the information for the donation of the event that they wish to have listed in our system. That means that we have to list the event in our system before we know what seats are being sent, therefore, we are unable to provide those details to the event page.

Do not write in asking where your seats are located.

***, DO NOT CONTACT THE TEAMS/ORGANIZATIONS/VENUES DIRECTLY. DO NOT CONTACT THE TEAMS/ORGANIZATIONS/VENUES SALES OFFICES. DO NOT CONTACT THE TEAMS/ORGANIZATIONS/VENUES WILL-CALL WINDOWS OR ANYONE ELSE ASSOCIATED WITH THE TEAMS/ORGANIZATIONS/VENUES. Doing so is in direct violation of your Terms of Agreement and your account will be SUSPENDED INDEFINITELY.***

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