Support - Ticket Master

Your tickets are 3rd Party - TicketMaster Mobile Entry.

1)  You will have to download the TicketMaster App on your device to access your tickets.

You will be receiving a direct email transfer from TicketMaster to the PRIMARY email address as listed on your VetTix account.

ACCEPT THE TRANSFER.

Your tickets will be transferred to your account around 24 hours before the event date. DO NOT CONTACT SUPPORT for missing tickets. We will assign them to you once they are assigned to us from the donor. 

2)  Please check your inbox, spam, and junk folder if you have not received it.

3)  Using your SMARTPHONE or TABLET you must click on the link in that email to accept the ticket transfer offer and follow the directions to create an account with TicketMaster if you have not done so already.

4)  On event day you will have to log-in to your TicketMaster account on your device to view your digital tickets and have them scanned at the gate.


Once TicketMaster tickets are claimed by you and transferred to your name through their system they cannot be returned for any reason.

Please DO NOT DECLINE the offer!!!

If you claim TicketMaster Mobile Entry tickets and later cannot use them it is your responsibility to digitally transfer them to another veteran through their 3rd party application.

We hope you enjoy the game!

 

**Please note ticket verification QR codes will appear 48 hours prior to the scheduled start time of the game.

**They CANNOT be printed out and are ONLY viewable on either your smartphone or tablet that you will need to bring with you to the event.

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